help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cracked Screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-20-2019 06:28 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-20-2019 06:28 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

HI,

 

I have noticed a cracked on my screen for the Fitbit Charge 2 i have had this under 2 years can i get the screen replaced

 

Thanks

Jo

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-21-2019 14:54

‎06-21-2019 14:54

Hello @JOBALL thank you for bringing this to my attention, I'm happy to help you with the screen of your Charge 2 device. Welcome to our Community Forums!

 

Let me share with you that at this moment we cannot replace the screen of your device. However, I'd like to let you know that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That being said, I recommend you to keep an eye to your email inbox for their contact, they'll be in touch with you soon. For any inquiry related to our warranty policies, please check them here.

 

In the meantime they contact you, let me know if you have any additional questions. 

Best Answer
0 Votes