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Auto log exercise bug - 1 auto workout / logged as 4

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‎06-21-2019 14:08 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-21-2019 14:08 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Since my phone updated the Fitbit app last. Now my auto smart logged walks are being split into 3 to 4 workouts instead of 1 single work out. 

 

Work out is 1 hour, non stop walking with no breaks that would make warrant auto log to stop and start a new log. No manual workout entries used. It’s definitely an auto log software bug that’s never occurred before, I have had the watch for a year with no issue like this before. I’ve restarted the watch, checked for firmware updates, deleted/ reloaded the app on phone....and still happens tab least 2 times a week. 

 

some days it Logs the hour as one workout, then randomly it’s will start the breaking them up intonations 3 parts again. 

 

 

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‎06-23-2019 09:21

‎06-23-2019 09:21

@Spw-oo7 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

 

Let me help you with your split activities and thank you for troubleshooting this issue. This is odd. Could you share screenshots of a normal 1 hour activity and one that has been split in several logs? Does this only happen with walking or with other activities too?

 

I look forward to your reply.

Alvaro | Community Moderator

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