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Cracked screen on Charge 2

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‎07-19-2019 13:36 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-19-2019 13:36 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

My Charge 2 was purchased in November 2017. About a year ago the screen cracked and the whole thing was replaced. Now a year later my screen has cracked again. Can anything be done?

 

 

Moderator edit: updated subject for clarity

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‎07-20-2019 10:23 - last edited on ‎03-21-2025 09:08 by Fitbit Moderator

‎07-20-2019 10:23 - last edited on ‎03-21-2025 09:08 by Fitbit Moderator

@BettyJane, welcome! It's nice to have you on board!

Let me help you with your damaged Charge 2 screen. For this issue please let our Support team know about it. I have created a ticket so the team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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‎07-20-2019 14:11

In response to AlvaroFitbit

‎07-20-2019 14:11


Hello,

 

I developed  cracks on my screen also. This happened yesterday. They are micro cracks. I tried to upload a photo but was unable to. The picture would show it was not as a result of impact. 

 

 

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