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Cracked screen

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‎04-22-2019 09:59 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-22-2019 09:59 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

I’ve just noticed my screen on the Charge 2 Fitbit has a crack right down the middle although I don’t remember knocking it on anything. Is it possible to buy a replacement screen ?

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‎04-22-2019 16:53

‎04-22-2019 16:53

@Mimi54 wrote:

I’ve just noticed my screen on the Charge 2 Fitbit has a crack right down the middle although I don’t remember knocking it on anything. Is it possible to buy a replacement screen ?

No. it is not. If still under warranty, see if Customer Support can help.

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‎04-22-2019 16:53

‎04-22-2019 16:53

@Mimi54 wrote:

I’ve just noticed my screen on the Charge 2 Fitbit has a crack right down the middle although I don’t remember knocking it on anything. Is it possible to buy a replacement screen ?

No. it is not. If still under warranty, see if Customer Support can help.

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‎04-22-2019 17:37

‎04-22-2019 17:37

The same thing happened to mine, outside of warranty. It lasted a year or so like that after the crack.

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‎06-17-2019 07:46

In response to Megan_B

‎06-17-2019 07:46

I’ve since found out this is very common ! Anyway because it was under 2 years old Fitbit have replaced it 

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