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Cracked screen

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‎07-10-2019 02:29 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-10-2019 02:29 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

Hi, both mine and my daughter have just noticed our screens are cracked vertically on the left hand side. Is this a defect with Charge 2 fitbits?  I am worried water is going to get in!!

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‎07-12-2019 17:16

‎07-12-2019 17:16

Hi @Wendymcl  thanks for bringing this to my attention, it's a pleasure to assist you with your concern and also, give you a warm welcome to our Community Forums. My apologies for the delay in responding your post.

 

I'm sorry to know that the screen of your Charge 2 and your daughter's device are cracked. I'd like to let you know that I've contacted our Customer Support team on your behalf to receive further assistance directly with them regarding this situation. That said, I recommend you to keep an eye to your email inbox, they'll be in touch with you soon. Take in consideration that they'll evaluate your eligibility for a replacement device based on our warranty policies. 

 

In the meantime, let me know if you have any additional questions.

View best answer in original post

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1 REPLY 1

‎07-12-2019 17:16

‎07-12-2019 17:16

Hi @Wendymcl  thanks for bringing this to my attention, it's a pleasure to assist you with your concern and also, give you a warm welcome to our Community Forums. My apologies for the delay in responding your post.

 

I'm sorry to know that the screen of your Charge 2 and your daughter's device are cracked. I'd like to let you know that I've contacted our Customer Support team on your behalf to receive further assistance directly with them regarding this situation. That said, I recommend you to keep an eye to your email inbox, they'll be in touch with you soon. Take in consideration that they'll evaluate your eligibility for a replacement device based on our warranty policies. 

 

In the meantime, let me know if you have any additional questions.

Best Answer