Cracked screens

[Grazzh]

Hi all, I am here again to report another cracked screen. My wife’s Alta HR developed a crack down the screen and she got it replaced under warranty. My Charge 2 developed a crack down the screen and I got it replaced under warranty and now my replacement Charge 2 has developed a similar crack down the right side of the screen. Unfortunately, refurbished devices, which my replacement is, are only covered by a 90 day warranty so I will have to live with a cracked screen. I suppose my tail is a cautionary one for you all to regularly check for cracks developing on your devices screen, and if you see one, as they do appear to be a common fault on certain devices, Get your claim in before your warranty expires. Fitbit were very good in providing us with replacements but I do call into question quality of screens on the devices we have bought.

[RicardoFitbit]

Hi @Grazzh, it's nice to see you again participating here in the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Let me know if you have any additional questions, I'll be around.

[KATWALLM]

My Charge 2 screen has been cracked for almost a year now. It cracked when I fell, and I never put in a claim. It’s worked fine - just have to put up with the crack. 

[RicardoFitbit]

Hi @KATWALLM, welcome aboard.

Thanks for your sharing your issue and for the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[TJfunrun]

My Charge 2 cracked down both sides a couple years ago. I do alot of outdoor activities and one faitful day it was exposed to too much sun and heat. My neighbor has the same device but her crack is right down the middle,  little more annoying. 

I've learned to live with it as this seams to be a popular flaw. Good to know when I buy my new Fitbit,  hurry up and make a warranty claim.

[RicardoFitbit]

Welcome @TJfunrun, your post is appreciated.

Thanks for taking the time to share your personal experience on this thread, I understand how frustrating this matter can be for you. I've contacted our Customer Support team on your behalf to receive further assistance with them, please constantly check your email inbox because they'll provide you information to get you back on track very soon.

I'll be around if you need anything else.

[SunsetRunner]

My wife’s Charge 2 has a crack in middle of screen also. The green lights flash but no display, just black. Is this repairable?

Moderator Edit: Formatting

[Grazzh]

Hi Chabon, I don't think Charge2's hardware is repairable but there may be
a software or firmware fix to get it working again. You need one of Fitbits
guys to let you know.

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Fitbit Community Forums.

Thanks for bringing this to our attention. Just as @Grazzh mentioned, it's not possible to repair the screen of your wife's Charge 2. However, I've contacted our Customer Support team on your behalf to receive further assistance directly with them. I recommend you to periodically check your email inbox and spam folders because they'll contact you as soon as possible.

I'll be around if you need anything else. 

[Palm84]

Hi. Unfortunately I'm experiencing the same issue with my screen. I don't recall ever dropping my device, but one day the crack just appeared. I never thought to contact customer support, but I wish I had now having read the posts in this thread, seems to be a common issue. Is there anything I can do to get it fixed?

[Grazzh]

Hi Palm84,

It all depends on how long you have had your device and what the warranty
cover is for your region. I’m sure a Fitbit Moderator will respond and
advise you in due course.

[Nikki611]

Thank you for posting this. My Charge 2 developed a crack in the right hand side of the screen about a year ago despite haven’t not dropped it or banged it on anything. I’m not sure if it’s still under warranty, I can’t recall when I bought it. I’ve just lived with it but it does bug me. However on speaking to my friend yesterday, who also has a Charge 2, she advised the same has happened to her screen. I’m also looking for a second hand one for my daughter and many I’m seeing for sale have a cracked screen too. I wish now I’d looked into this when it first happened as I’m pretty sure it was in warranty then 😞

[Palm84]

Thank you @Grazzh appreciate your reply. Yep, I'm not sure if it's still in warranty or not, I'll keep my fingers crossed. Thanks.

[CassSp]

I'm not even sure when my Charge 2's screen cracked. As the crack is more is less straight down the middle, I at first thought it was the shape of the screen. But, no, it's definitely a crack. It doesn't affect the performance of the fitbit so I'm putting up with it. I wish I'd noticed earlier though, and then I'd have claimed under the warranty. I think I've had the device for about 2 years. I'm not even sure how long the warranty is for.