Customer Experience Feedback

[Pppkkk]

This is my 3rd Fitbit.  When I changed bands the tabs stayed recessed.  

When I had a problem or a replacement issue, my Fitbit was shipped in a timely manner. I was promised delivery Friday, then Monday, then Wednesday after a 10 day wait.  I just called and the customer service rep was less than helpful nearing rudeness.  

Is this the new modus operandi?  I have severe sleep apnea and NEED the sleep feature!  I’ll think of buying something else elsewhere next time!

Not acceptable!

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @JoKeWilkins. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3 and our Customer Service. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps and solutions. 

I've seen you contacted our Support Team after posting here but your chat got disconnected, so I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if you have any questions present. 

[Pppkkk]

I was promised my Fitbit three different dates. This is the third and it has not been delivered!!!!!!

How can you expect repeat business from consumers when you are so uninterested in your results? This is my third Fitbit, it’s broken after I removed a band, and it’s over two weeks and I still am without your product. I think this is my last one. You have never treated me this way before when I needed support.

What’s happened to you?

Phyllis

Sent from my iPad

[Pppkkk]

Still not here after two weeks and three promised delivery dates!  Crummy way to treat long time customers!!!

[Pppkkk]

No one has “reached out!