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Damaged Screen

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‎11-03-2017 05:31 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎11-03-2017 05:31 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

Hi I've scratched my screen and as doesn't look good have not bothered wearing it..  I've searched internet to try and polish it out but its not worked.  Someone said that I could buy a replacement screen?  does anyone know if I can and how?

Thanks 🙂

 

Moderator edit: Updated subject for clarity 

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‎11-03-2017 21:52 - edited ‎11-03-2017 21:53

‎11-03-2017 21:52 - edited ‎11-03-2017 21:53

Try eBay for a replacement band

 

Put some transparent scotch tape over the display. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


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‎11-04-2017 11:14

In response to ACG

‎11-04-2017 11:14

Thanks for sharing your tips @ACG! Welcome to the Community @JofusHealey! I really appreciate you for sharing your feedback about Fitbit Charge HR. 

 

For the design of the Fitbit Charge HR is not possible to replace or change the display. To further assist you, I've created a Support Case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

 

Keep me posted if you have any other question. 🙂 

 

P.S. While you wait for Support to reply, please take a look to our Warranty Policies. 

Lucy | Community Moderator, Fitbit

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‎02-12-2020 06:51

‎02-12-2020 06:51

Actually, it’s a real criticism of Fitbit that not only is this weakness with the cracked face appear widespread but there is no means to replace it.  That strikes me as a serious design fault.

 

as for ‘resolving’ the issue, I’m not prepared to spend more - even with some discount - on a faulty product despite other redeeming features.  Poorshow

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