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Data feed to Runkeeper stopped

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‎03-31-2019 21:21 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-31-2019 21:21 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I activated the data feed from Fitbit to Runkeeper years ago but never really cared until last week.

 

I am in a biking training program.  I want the fitbit biking data to flow to Runkeeper because I like the way Runkeeper summarizes my biking miles and pace weekly and monthly.  The data for my first five or six rides was fed to Runkeeper without problem and I was very pleased.

 

Today I did a ride and the feed didn't happen.  Fitbit has the ride data but it didn't send it to Runkeeper.  I allowed plenty of time as the ride was seven hours ago.

 

What could be wrong?  Is there something I can check to make sure it is set up right?  Can I still get Fitbit to send today's data and "catch up"?  I want to rely on this for my training program but the feed has to happen.

 

Thanks for your help.

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‎04-01-2019 12:42 - edited ‎04-01-2019 12:42

‎04-01-2019 12:42 - edited ‎04-01-2019 12:42

@BillInAustin Welcome! It's great to see you around! 

 

I will gladly assist you with this. Try revoking the RunKeeper app's permission from your account then re-link them as you initially did.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-01-2019 12:48

In response to AlvaroFitbit

‎04-01-2019 12:48

OK. Thanks. Since I don’t know why it didn’t work yesterday I am going to take another ride and hope that it miraculously works. I hate to re-do complicated stuff and for now am hoping it fixes itself!
Bill
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