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Charge 2 run map not saved

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‎04-01-2019 03:04 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-01-2019 03:04 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Today for some reason there is no map of my run or splits for times. Anyone else having issues. Plus just had to log back in even though I never log out

 

 

Moderator edit: updated subject for clarity

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‎04-02-2019 06:48

‎04-02-2019 06:48

@Lel45 I hope you're doing well!

 

I will gladly assist you with this. Did you use the Connected GPS feature to record your run? Did the phone connected with your tracker during the activity? You can try refreshing the link between them by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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