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Data, pace different when uploaded to Strava

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‎09-29-2019 05:37 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎09-29-2019 05:37 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

Hello, today I recorded a 10k run using my charge 2 connected to my phone. The distance recorded was correct but the map is wrong. Also, when I uploaded the TCX file to Strava the pace was completely different compared to the pace showing on the fitbit app.

I'm consistently getting these problems. I have restarted my charge 2 and the firmware is up to date.

Any ideas? 

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‎09-30-2019 08:53 - last edited on ‎03-07-2025 07:36 by Fitbit Moderator

‎09-30-2019 08:53 - last edited on ‎03-07-2025 07:36 by Fitbit Moderator

@Newcyclist A warm welcome to our Community!

Let me help you with your distance recording. You can try measuring your stride length by following these instructions. Additionally you can check these suggestions to improve the GPS data so the distance is correct and the pace shows correctly.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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