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Data wiped following update

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‎08-03-2019 13:39 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-03-2019 13:39 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

Since my fitbit updated yesterday, my data has been wiped. If I click into the female health section, the data has all disappeared and the app freezes and shuts itself down. I've tried uninstalling and reinstalling the app but the problem has persisted. Any advice welcome, thank you!

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‎08-04-2019 10:45 - last edited on ‎03-20-2025 10:38 by Fitbit Moderator

‎08-04-2019 10:45 - last edited on ‎03-20-2025 10:38 by Fitbit Moderator

@Saz720, welcome! It's good that the community is growing! 

Let me help you with your missing data and thank you for troubleshooting this issue. Try removing the tracker from your account (tap the top left button, the tracker button then the trashcan to remove it). After this setup your device again.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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