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Fitbit deleted data

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‎08-03-2019 05:28 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-03-2019 05:28 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

Got up this morning to find out my Fitbit had wiped clean all data i.e. Challenges trophys etc starting all over again from beginning! I reinstalled it but still the same. Any ideas as to what has happened it's even deleted friends too??

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‎08-03-2019 05:25

‎08-03-2019 05:25

Got up this morning to find out my Fitbit had wiped clean all data i.e. Challenges trophys etc starting all over again from beginning! I reinstalled it but still the same. Any ideas as to what has happened it's even deleted friends too??

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‎08-03-2019 09:06

‎08-03-2019 09:06

Hello and welcome to the forums @Higgiepiggie 
 
We you able to log into your account as usual?

 

I've notified a moderator about your account and they will be by to address this issue with you.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-03-2019 09:19 - edited ‎08-03-2019 09:20

In response to Odyssey13

‎08-03-2019 09:19 - edited ‎08-03-2019 09:20

@Higgiepiggie let's go to your profile, what do you see? 

Did you have to log into the app this morning? 

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