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Dead Charge 2

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‎10-04-2019 09:36 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-04-2019 09:36 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

 This morning my Fitbit died. Sad day! It was working perfectly when I first woke up. It woke me up with the vibrating alarm and I proceeded to turn on my notifications. An hour later, when I tried to see what time it was, it was absolutely dead. It had previously been at 65% battery life and then without warning, it totally died. It will not charge or reset (per the reset instructions mentioned in this forum). I have cleaned it and used different ports to charge it but all have failed.  It seems as though it may have a tiny bit of life in it still because when I swipe my finger over the sensors on the back of the device, the little green lights flicker a bit. Help! 

 

 

Moderator edit: updated subject for clarity

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‎10-06-2019 10:32 - last edited on ‎03-07-2025 06:59 by Fitbit Moderator

‎10-06-2019 10:32 - last edited on ‎03-07-2025 06:59 by Fitbit Moderator

@TLHill Welcome! Thanks for being part of our Community! Sorry for the delay in my response.

Let me help you with your unresponsive Charge and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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