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Dead Fitbit charge 2

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‎06-06-2020 04:59 - last edited on ‎12-09-2024 02:17 by Fitbit Moderator

‎06-06-2020 04:59 - last edited on ‎12-09-2024 02:17 by Fitbit Moderator

All of the sudden it started acting up yesterday, it switches between functions by itself without me pressing the button. After a while it stopped shifting between functions and worked normally but the battery was draining and I charged it the it was ok. Today, the battery was draining until the device stopped working totally. I connected the charger but it is not coming back to life, please what should I do now. Obviously it needs a professional checkup!! 

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‎06-11-2020 09:56 - last edited on ‎05-05-2025 06:56 by Fitbit Moderator

‎06-11-2020 09:56 - last edited on ‎05-05-2025 06:56 by Fitbit Moderator

@Abdul1st Thanks for being part of our Community! 

Let me help you with your unresponsive Charge 2. Not sure if this a battery issue or a screen issue so I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves.You can follow these instructions to help your tracker charge. 

Let me know how it goes.

Alvaro | Community Moderator

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