1. A few days ago a replacement Charge 3 started showing the same symptoms as the Tracker Fitbit replaced - Black lines appeared across the screen. After a couple of days the screen was becoming unreadable and non-responsive.
2. I contacted the Help Chat Line and was told I had missed a Firmware update and that would fix the problem. Well, apart from taking nearly an hour to complete, the Tracker was no better. In fact, it was worse because it would no longer hold a charge. It lasted less than 12 hours and I could see the percentage dropping literally.
3. Unfortunately this tracker was out of warranty and Fitbit could only offer me a replacement with a 35% discount. As this was a repeat fault on two trackers I wasn't impressed and despite receiving an email advising me of this discount with a paragraph saying I could reply directly this email - I couldn't because Fitbit don't communicate with two-way emails.
4. Today (Wednesday 23rd Sept 2020) I went back on the Chat Line and despite having a record of considerable fault finding options, the Agent started the whole 'restart' etc., procedures again. I explained this was pointless but I connected my Tracker to the charger and guess what..?? No, it wasn't working in was I thought completely flat. I thought a recharge might help but when I did charge it (or thought I had charged it) the screen was completely black, whenever I touched the button the tracker vibrated and buzzed and the red light was constantly on. I held the button for 15seconds and it buzzed and vibrated for 15 seconds.
5. Now, whether connected or not, the red light is on and screen black and it buzzes and vibrates whenever the button is press.
6. Well, Fitbit eventually gave me a 50% discount on a new Tracker and I have ordered a Charge 4 but I am still miffed that two trackers would fail with the same fault and the second one has completely chucked the towel in. I live on a Vet Pension and have had to do a lot of budgeting to pay for a new tracker which I do use a lot........
7. I think Fitbit need to investigate this problem and perhaps send me a return note so I can send it back to them for investigating ...... ?
