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Delay Issues With Charge 4 Shipping

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‎08-24-2022 19:04 - last edited on ‎01-02-2023 15:56 by Moderator Alum

‎08-24-2022 19:04 - last edited on ‎01-02-2023 15:56 by Moderator Alum

On Monday, 8/22 I purchased a new wrist band and a charger for my Fitbit.  I paid for the expedited 2 say shipping.  On 8/23 I received notification it has "shipped".  But it says there yesterday and today waiting to be picked up.  I received notification this evening that USPS picked it up and estimated delivery is Saturday.  How is this expedited 2 business days?  

 

Should Fitbit be offering faster shipping when in reality it is not because they have to relay on the shipper.  Who in my case took them a day to pick up my order.  And apparently 2 business day delivery means I will get on Saturday.  All this from something I ordered on Monday.

 

I am disappointed.  I understand there are labor issues every where.  But don't promise a service where expectations cannot be met.

 

Moderator Edit: Clarified subject

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‎01-03-2023 09:54 - last edited on ‎10-11-2024 11:08 by Fitbit Moderator

‎01-03-2023 09:54 - last edited on ‎10-11-2024 11:08 by Fitbit Moderator

Hi there @jdoboski, it's good to see you around in the Community.

I appreciate the information and feedback provided, I'm sorry for this experience. I see that you already contacted Support Team for this issue and they offered you a free shipment for this.

If you have more questions regarding this please contact Support as there is already a case with them for this, for other inquiries you can always reach out to the Community.

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