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Device died during the day.

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‎12-31-2021 21:46 - last edited on ‎12-14-2022 16:01 by Fitbit Moderator

‎12-31-2021 21:46 - last edited on ‎12-14-2022 16:01 by Fitbit Moderator

During my work day the device went black and would not respond. When I took it home to charge it said it was at 91%. After a half hour of charging, it started working again. I lost a lot of steps on my work day because of this.

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3 REPLIES 3

‎01-01-2022 02:53

‎01-01-2022 02:53

I had the same issue, seemed to recover but 24hrs later it isn’t holding a charge. How old is your device!

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‎01-04-2022 21:11

In response to Jbee1212

‎01-04-2022 21:11

It's new, I got it as a gift this Christmas.

 

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‎01-05-2022 13:33

In response to Andreaw0

‎01-05-2022 13:33

The default suggestion from the support folks is to reset your Charge 4 device. Connect it to the charger and hold the side button until it buzzes and restarts. You should see a smiley face after that. If it continues, take it in ASAP for a replacement.

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

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