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Device non-stop vibrating

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‎08-15-2019 15:31 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-15-2019 15:31 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

I sent a help message yesterday regarding my screen not lighting up any more. Now, today it wont stop vibrating? No matter what i do! I turn everything off on my phone as far as reminders & such. Still wont stop. I am afraid its going to burn up! 

HELP!

Racemom0

 

Moderator edit: Subject for clarity 

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‎08-16-2019 17:13 - last edited on ‎09-24-2025 07:18 by Fitbit Moderator

‎08-16-2019 17:13 - last edited on ‎09-24-2025 07:18 by Fitbit Moderator

Hello @Racemom0 thanks for bringing this to my attention, welcome to the Community Forums!

First, I appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to try our restart process following the next steps:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

Keep me posted. 

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