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Device not charging

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‎07-16-2019 11:28 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-16-2019 11:28 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Hello! 

 

I have my charge 2. The battery died over the weekend, and I didn't have my charger. I waitef until yesterday to charge it. 

It did not buzz or show any sign when I plugged it in. I replugged it in a few times and then finally left it. 

Nothing. 

I cleaned the device with rubbing alcohol. Tried again. 

Nothing. 

I left it on the charger over night. 

Nothing

 

I tried restarting it this morning. Nothing. Left it on the charger again this morning. 

Nothing... 

I cleaned it a second time.... Nope. Nada... No. 

 

 

Im now at my wits end. Dont know what else to do. 

 

Someone help?

 

Moderator edit: Subject for clarity 

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‎07-17-2019 13:51

‎07-17-2019 13:51

Hello @Lanners thanks for bringing this to my attention, it's a pleasure to assist you with your charging concern. By the way, welcome to the Community Forums!

 

Seems odd that your Charge 2 suddenly stop charging and it's not showing nada, thanks for taking the time to troubleshoot your device prior to posting. I was informed by our Customer Support team that assistance was already provided by them. Therefore, I recommend you to get in touch with them again if you have any additional questions about the information that was provided by them, I'm sure that they'll provide you more details to resolve any doubt that was left behind.

 

Don't hesitate to contact me back if you have any additional questions, I'll be here.

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1 REPLY 1

‎07-17-2019 13:51

‎07-17-2019 13:51

Hello @Lanners thanks for bringing this to my attention, it's a pleasure to assist you with your charging concern. By the way, welcome to the Community Forums!

 

Seems odd that your Charge 2 suddenly stop charging and it's not showing nada, thanks for taking the time to troubleshoot your device prior to posting. I was informed by our Customer Support team that assistance was already provided by them. Therefore, I recommend you to get in touch with them again if you have any additional questions about the information that was provided by them, I'm sure that they'll provide you more details to resolve any doubt that was left behind.

 

Don't hesitate to contact me back if you have any additional questions, I'll be here.

Best Answer