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Heart rate function stopped working

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‎07-16-2019 23:20 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-16-2019 23:20 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

All of a sudden yesterday my heart rate function stopped working. It’s also stopped flashing green I have reset it as elf the advice on Fitbit, anyone else had this issue and know what to do please?

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‎07-17-2019 01:08

‎07-17-2019 01:08

Exactly the same as my watch 2 years old, heart rate function stopped working, then battery starts going flat and needing charging every day, then lights on back of watch are continuous and watch now useless. I reset the watch but that achieves nothing  

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‎07-17-2019 02:24

‎07-17-2019 02:24

Mine did yesterday.  Noe having trouble syncing and recording.   Lights are still on but not functioning properly.  I just got this in April from my dad who's not here anymore

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‎07-18-2019 02:53

In response to Alista

‎07-18-2019 02:53

I hope Yours  is still under guarantee. What I found with my watch is that finally the lights went solid green and became like a laser light

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