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Device not found

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‎08-13-2019 03:15 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-13-2019 03:15 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Since updating app, have not been able to sync device with app. It cannot find device. Have reinstalled, turned Bluetooth off on. How can I solve this?

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‎08-13-2019 08:39

‎08-13-2019 08:39

Same here.  I only got my Charge 2 in June, wish I hadn't bothered, it's more trouble than it's worth. It's now point blank refusing to sync. The 'copy/pasted' advice that the mods gives out is pointless.  Blah de blah 'delete all your Bluetooth devices'. Like I want to have to re‐pair my car audio system and wireless headphones every time Fitbit has a problem. Seriously looking at alternatives now. I've never managed to get notifications working and apparently Samsung handsets aren't popular enough to earn 'officially supported status'!

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