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Device not syncing steps

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‎06-03-2019 04:14 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-03-2019 04:14 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

I went for a run today and on my heart rate profile, it is recorded.  However, I do not have the 5000 steps logged.   Any ideas what has happened?   Thanks

 

Moderator edit: Subject for clarity 

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‎06-04-2019 12:10 - last edited on ‎09-26-2025 06:15 by Fitbit Moderator

‎06-04-2019 12:10 - last edited on ‎09-26-2025 06:15 by Fitbit Moderator

Hello @Mazey77 thank you for bringing this to my attention, let me give you a hand with your syncing concern and a warm welcome to our Fitbit Community!

Seems odd that only heart rate data was synced. For me to better assist you, can you please let me know if you experienced any syncing difficulties in the past? When this situation was experienced for the first time and how many times? I recommend you to uninstall the Fitbit app, reboot your mobile device and then reinstall it again. I'll be looking to your reply, let me know if you have any additional questions.

I'll be around. 

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‎06-04-2019 13:19

In response to RicardoFitbit

‎06-04-2019 13:19

Thank you. Somehow it seems to have sorted itself out later in the day. Must have been gremlins at work. Thanks for your help.
Cheers
Mary

Sent from my iPhone
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‎06-09-2019 16:20 - last edited on ‎09-26-2025 06:14 by Fitbit Moderator

In response to Mazey77

‎06-09-2019 16:20 - last edited on ‎09-26-2025 06:14 by Fitbit Moderator

You're welcome @Mazey77 thank you for your reply and update.

I'm happy to know that the syncing difficulties with your Charge 2 were resolved. Don't hesitate to contact me back if you require further assistance with your Fitbit, if you have any additional questions or if you find some Gremlins at work, I'll be here to help you.

See you around! Smiley Happy

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