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Device not tracking heart rate

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‎01-09-2020 18:33 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-09-2020 18:33 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

I have followed all the trouble shooting guides, updated/verified app and Charge 2 software versions, reset/reboot Charge 2, resynced and fully charged my Charge 2. The green lights are flashing though they seem a little dimmed and I no longer get a heart rate reading. 

 

Moderator edit: Subject for clarity 

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‎01-10-2020 13:00

‎01-10-2020 13:00

Hi @BrianGrehoski, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting, seems odd that your Charge 2 is not recording heart rate data all of a sudden. If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply, let me know if you have any additional questions.

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