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Device not turning on

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‎09-25-2019 16:43 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-25-2019 16:43 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

MY Fitbit charge 2 won't turn on any advice i charge it for 2 hours nothing yet  need help i bought it used so no warranty i think 

 

Moderator edit: Subject for clarity 

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‎09-27-2019 17:33 - edited ‎09-27-2019 17:33

‎09-27-2019 17:33 - edited ‎09-27-2019 17:33

Hi @Osilva, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

For any warranty-related inquiry, please check our warranty policies for more information and details.

 

Let me know if you have any additional questions, I'll be here.

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‎09-27-2019 18:07

In response to RicardoFitbit

‎09-27-2019 18:07

Nothing turns on completely dead
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‎09-30-2019 17:28

In response to Osilva

‎09-30-2019 17:28

Thanks for your reply and update @Osilva, pardon me for the delayed reply. 

 

Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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