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Device not working correctly

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‎12-14-2019 18:38 - last edited on ‎09-08-2020 11:28 by

‎12-14-2019 18:38 - last edited on ‎09-08-2020 11:28 by

Device is a Fitbit Charge2 

Phone is Samsung Galaxy S8 Plus 

Heartrate not working (no data)

Sleep cycles only record basic sleep cycles 

BLANK SCREEN!

Battery life goes from 100% to 80% within an hour, taking a long time to charge as well 

Turned off notifications to save power, only lost 10% overnight 

Tried all recommended restarts 

Uninstall/reinstall 

My screen came back for 1 day, then went blank again. While the screen was working, it  had several vertical lines going across the screen 

All these errors started after the first time I had to recharge my Fitbit after the latest update. 

Very unprofessional, how Google is dealing with these issues which are apparently affecting thousands of unsatisfied customers. 

Seriously wishing someone at Google will actually take a look at the latest update for egregious errors and bugs!

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎12-15-2019 19:04

‎12-15-2019 19:04

Hello @Deathdealer667, thanks for your post, it's nice to see you again participating here in the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Charge 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

Thanks for the feedback that was shared in your post, we are always striving to improve the Fitbit experience with our products and services.

 

In the meantime they contact you, let me know if you have any additional questions.

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‎01-03-2020 23:03

In response to RicardoFitbit

‎01-03-2020 23:03

When will Fitbit finally fix the glaring problems with the mid November update that SCREWED up everything in the first place? Instead of the latest version of "support", where you tell us that we must not have read the instructions properly, and that we are complete idiots!

Problems:

Watchface blank. (Syncing and working properly otherwise. )

After unplugging from charging cable, charge drops immediately to 80%.

Have read ALL instructions and tried ALL possible solutions to NO AVAIL!

Samsung Galaxy s8 plus 

Fitbit Charge2 

I know I am not alone, have seen dozens of the same problems, stemming from the mid November update, but nobody @ Fitbit seems to care!

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