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Device stop tracking Walk and Bike exercises

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‎07-09-2019 17:27 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-09-2019 17:27 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

My charge 2 stops my workout. I will specifically select my workout on my charge 2 and it starts going. It works for about a minute or 2 and then the screen just goes right back to home. I have reset it and it didnt fix the problem 

 

Moderator edit: Subject for clarity 

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‎07-12-2019 18:31

‎07-12-2019 18:31

Hello @JessiLee528 thanks for bringing this to my attention, my apologies for the delay in responding your post. Let me give you a hand with this situation and a warm welcome to the Community Forums.

 

Seems odd that your Charge 2 stops your exercise spontaneously, this is not a common situation nor the way it was designed. To better assist you, can you please let me know when was the first time you experienced this and how many times since then? Also, this is occurring with a specific exercise or with all of them? Thank you for restarting your device prior to posting, I also recommend you to check the information that's specified on our help article: How do I track exercise and activity with my Fitbit device? to learn more about how to track your exercises. Please give it a try to our SmartTrack feature to auto-recognize the exercise and see if the same situation occur. 

 

Looking forward to your reply. Let me know if you have any additional questions. 

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‎07-12-2019 18:33

In response to RicardoFitbit

‎07-12-2019 18:33

Its happened numerous times over the last couple months between walking and
riding my bike. Thank you for responding back I will look into your
suggestion
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‎07-12-2019 18:40

In response to JessiLee528

‎07-12-2019 18:40

You're welcome @JessiLee528 your prompt reply is appreciated.

 

This is certainly not a common situation, I haven't received reports of something similar. Please take in consideration the details that were shared in my previous post and let me know how it goes. Try with another exercise even though you do not perform such activity just to test if this is occurring only with Walking and Bike exercises. 

 

Keep me posted, I'll be here. 

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‎04-17-2020 07:45

‎04-17-2020 07:45

This has just started happening to my Charge 2.  I have also reset it with no improvement. 

I realize that this post is a year old, but were you able to fix the issue?

Thanks!

Anne

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