Dim display brightness

[Zara_Kru]

So, I broke my charger for my Fitbit charge 2, 3 months ago and just got a new one.

prior to the break it functioned normally, the Fitbit, the brightness was normal.

now however when I charge i can barely see the screen, it’s working but the brightness is barely there.

Any advice?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Zara_Kru, welcome to the Community Forums!

Thanks for your post and the details hat were shared with me. The display of your Charge 2 should be bright enough for you to see it without any problem, therefore, to resolve this situation, I suggest you to follow the next steps to restart your device:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Keep me posted and let me know if you have any additional questions. 

[Zara_Kru]

Hello  @RicardoFitbit

i did what you mentioned and it’s still the same brightness, if anything it’s become dimmer.

[Jacqueli26]

I am having the same issue, yesterday the top left hand corner of the display went dim & as the day went on it crept across the screen to the point I now can’t see anything. It is still syncing but nothing on the screen at all 🤷🏻‍:female_sign:

[RicardoFitbit]

Thanks for your update @Zara_Kru. Welcome to the Community Forums @Jacqueli26.

@Zara_Kru Your effort and patience troubleshooting this with me is appreciated. Let me share with you that I've contacted our Support team on your behalf for them to provide you with further assistance. Please keep an eye on your email inbox because they'll be in touch with you soon.

@Jacqueli26 I appreciate the details that were shared with me. To move forward with your issue, can you please let me know if the restart process that was shared on my previous post was tried? If not, please follow the steps that are specified there and let me know if the issue persists.

I'll be around, don't hesitate to ask me any additional questions you may have.