help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dim display brightness

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-24-2019 20:45 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-24-2019 20:45 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

The brightness of the clock face of my Charge 2 started to fade and now is barely visible.  How can this be fixed?  No, it does not need charged.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
3 REPLIES 3

‎09-25-2019 17:12

‎09-25-2019 17:12

Hi @SunsetRunner, welcome to the Community Forums!

 

I appreciate the details that were shared in your post, certainly the display of your Charge 2 isn't working as the way it was designed because with its brightness, your device display should be easy or enough to be read. If you haven't already done so, I recommend you to try the below steps to restart your device:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

 

Keep me posted and let me know how it goes. 

Best Answer
0 Votes

‎09-27-2019 18:39

In response to RicardoFitbit

‎09-27-2019 18:39

Thanks for the suggestion. I followed the directions and unfortunately,
they did not correct the problem. Any other suggestions?
Best Answer

‎09-30-2019 17:20

In response to SunsetRunner

‎09-30-2019 17:20

Thanks for your reply and update @SunsetRunner, sorry for the delay in responding.

 

I appreciate your effort restarting your Charge 2 device with the steps that were shared on my previous post. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes