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Dim screen display

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‎11-19-2019 02:55 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

‎11-19-2019 02:55 - last edited on ‎11-17-2020 10:32 by Fitbit Moderator

Seems to be a popular subject!  Setting is at Normal, but the screen info is barely visible.  I can only see what my current heart rate is, and nothing else.  And that's only if the surrounding light is not very bright.  Only had my Fitbit since June, so this is ridiculous.

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43 REPLIES 43

‎02-03-2021 11:12

In response to jasilbar

‎02-03-2021 11:12

i can't get this to work either

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‎05-26-2021 07:38

‎05-26-2021 07:38

Mine eventually went black!

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‎05-26-2021 22:22

In response to Kimpossiblenow

‎05-26-2021 22:22

You are a lifesaver! Was ready to buy a new Fitbit. 

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‎05-27-2021 04:56 - edited ‎05-27-2021 04:56

In response to Lhsmith7

‎05-27-2021 04:56 - edited ‎05-27-2021 04:56

Hello everyone. @WilsonTillotson, @Lhsmith7. Welcome to the community forums. 

 

@WilsonTillotson I'm sorry for the inconvenience. If none of the suggested troubleshooting steps in this thread have worked for you, my best recommendation is that you please reach out to our Support Team for further assistance. You can contact them through chat or over the phone and you can click here to get connected. 

 

Make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

@Lhsmith7 Thanks for considering Fitbit. I'd like to let you know that if you have any additional questions about a Fitbit device, you can also consult this page that will give you more details: https://www.fitbit.com/global/us/products/find-your-fit 

 

On a side note, this thread is now closed. If you have different questions, please post it in a new thread.

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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