Dim screen on Fitbit Charge 4

[Terry164]

The screen is very dark so I am unable to read it therefore I can not go into settings etc.

Moderator Edit: Updated label

[EstuardoFitbit · Accepted solution]

Hi there @Terry164, welcome to the Fitbit Community. 

As a first approach, I'll suggest restarting your device by following the next steps: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button to restart your tracker:
   
   • Charge 3 & Charge 4—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.