Dim screen solution before you replace Charge 3

[morris.bl]

Customer support reps need to go beyond "restarting the device" suggestion. My problem was solved by going to settings on my device and changing from "dim" to "bright." I was told to do this before replacing my Charge 3 by a supervisor, the fourth person I spoke to about the issue.

Moderator Edit: Label

[Vickms21]

I’ve found that solution too. However mine seems to change back to dim constantly and it’s not on auto. I don’t get it. 

[Tracyblue]

This doesn't apply to my charge 3 as I've only got auto and normal 

[WilsonFitbit]

Hello @morris.bl, @Vickms21. Welcome to the community forums. @Tracyblue It's nice to see you around.

@morris.bl Thank you for the detailed information and for your feedback. @morris.bl, @Vickms21, @Tracyblue I'd like to let you know that the brightness on the Charge 3 can be adjusted by following the instructions from the manual on page 19. It can actually be changed in the Settings App on your Charge 3. Also, I remember that the Brightness setting can only be changed to Auto or Normal. 

Additionally, it is also recommended to see if the Charge 3 hasn't going into Sleep or DND mode. When any of these settings are activated: 

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

To change this, press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?

Hope this helps.