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Display & HR not working

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‎04-21-2019 23:47 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎04-21-2019 23:47 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

I have had my Charge HR for 1 year now and a few weeks ago the display starting showing up with dead pixels and the HR is not working anymore. The green light at the back of device that usually goes on/off to detect heart rate is now 24/7 on all the time, which disrupts battery life quite a bit. Tried restarting it a few times from the tips i found on the forum but no to avail.

 

Anyone encounter similar problems?

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‎04-22-2019 08:42

‎04-22-2019 08:42

The Charge HR has been out of production for well over 2 years now. Did you buy it used?

 

If a restart does not work I am afraid there is nothing more that you can do.

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