Display and heart rate sensors not working

[Flowa]

My charge 2 is collecting my stats and syncing to my phone but there is only one green light and the screen has no display. I have tried a full restart and running it out of battery completely but it is still the same. any suggestions please ? It’s been like this for 2 months... still wearing it as a tracker. Thank you 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Flowa, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post. If you haven't already done so, I recommend you to restart your Charge 2 following the below steps and let me know if the issue persists:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Keep me posted.

[SunsetRunner]

Didn’t work for me. 

[Huongn2]

I am having this same problem @RicardoFitbit , I restarted it many times already with the above instructions. Only one green sensor light on, other is completely out, and no heart rate tracker. Please advise.