Display is not functioning, due to Corona virus?

[Welbergen]

I am affraid my FitBit passed away. The display is black and stays black. I don’t know what to do... May be it is infected by the Corona virus.. Please let me know if I should organize a funeral or could I be surprised by a rebirth? What to do? Please help.

[N8teGee]

Hi @Welbergen, welcome to the community.

Have you tried restarting your Charge 3 (using the charger method) by following the instructions here?

If that doesn't bring it back to life, then I'm afraid your only option is to contact customer support (here). 

[MadhuriThete]

I am facing same problem!!! The screen gone blank with no display at all

[Rich_Laue]

@MadhuriThete did the restart @N8teGee suggest help?

If not did you follow his suggestion to contact fitbit?

[Welbergen]

Verstuurd vanaf mijn iPad

[Rich_Laue]

Sorry @Welbergen we dont support Dutch

[Welbergen]

The display does not show anything. Although the data from the Fitbit Charge 3 still can be synchronized with the mobile phone. Why is not it possible to see anything on the display from the Fitbit? What can I do?

[WendyB · Accepted solution]

@Welbergen  As stated above contact support

Use the help link at the top of the forum

[MadhuriThete]

Tried restarting but didn't help...the screen is still blank. Yes, I have contacted customer support and awaiting their response.