Display is too dark

[Suzetta]

I can’t read the display. It’s too dark? I can’t find a location to change the background or the display.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello @Suzetta, welcome to the Fitbit Community forums. 

Thank you for sharing this information about the display of the Charge 3 that is too dark. Before considering other options, please go to the settings app on the Charge 3, then you should be able to see the option "Brightness" and you'll be able to choose between Low, Normal and Automatic. Try to change the brightness option and check if you continue to experience the same behavior. 

If you're still having trouble with this, try to perform a restart on your device as well. This has been useful for other users experiencing something similar. 

Keep me posted. 

[Suzetta]

I can find the settings on the phone and it’s on auto but I can’t edir it???

[Suzetta]

I changed the display to normal. Will keep working on this to see if any setting works when I’m walking, etc. 

[DavideFitbit · Accepted solution]

Thank you for your reply @Suzetta, the brightness option should be available on your Charge 3  by going to the settings app.  

It's good to know that you were able to change it to Normal setting, let me know how the device is performing for the following days. 

Keep me posted. 

[Xray1]

Resetting did not help.

The settings don't do it either. 

I am at a loss.  I have to get rid of the watch ifg I can't read it!

Please tell me how -- step by step!!

[Xray1]

Best answer does not work on my charge 3.

[DavideFitbit]

Hello, thank you for your reply and for confirming that you already tried the suggested steps @Xray1. 

I'm sorry to see that you've been experiencing the same problem. The team of developers is aware of the difficulties that several users have experienced with the display of the Charge 3 being too dim, they're working to resolve it and hope to have a fix soon, but we haven't received other updates about this for the moment. 

Let me know if you have other questions. 

[asommerh]

I am having the same problem. I guess I will return it, too bad, thought it was goingto be great. I guess it will be apple for me.

[DavideFitbit]

Hello @asommerh, I'm sorry to see that you've been having trouble with the display of the Charge 3 being too dark. Thank you for your feedback 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[hawleypa]

I am having the same problem. Resetting does not help. I can't find where to change from Auto to Normal on the settings. I can see that the Display is set to Auto, but there does not seem to be a way to change it. The display has gradually become so dark that it is unreadable. The app on my phone shows that it is still tracking data so the unit itself is not dead, just the display.

[asommerh]

I fixed the light. But can you send instructions on how to link fitbit to united health care. They will pay for miles I am walking. I been walking 6-7 miles a day, over 11000- 12000 steps.Thanks for your help.Sent via the Samsung Galaxy S7, an AT&T 4G LTE smartphone

[Dan1212]

My Fitbit is of no use now that I set the brightness on Auto. The app has no option to fix brightness under Settings. Any help? I loved it when it worked. Now it’s just irritating. 

[DavideFitbit]

Hello @Dan1212, it's good to see you around in the forums for the first time. I'm sorry to see that you've been having trouble with the display of the Charge 3 not working properly. 

Before considering other options, please make sure that you've tried the standard restart procedure described here.In addition, please follow the steps listed here below to complete the long restart procedure: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Please keep me posted on the outcome. 

[hannah303]

I have the same problem - the display of my Charge 3 is too dim

try reset - I think I did it right to reset it, but it doesn't help.   and  there is no of "brightness" or "normal" in the setting.

[DavideFitbit]

Hello @hannah303 , thank you for your reply and confirming that you're having the same problem with the screen of the Charge 3 and that you already tried all the suggested steps earlier.   

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions. 

[Dan1212]

Thank you. I did reset. I have given up. I’ll buy an Apple Watch next.

Sent from my iPhone

[DavideFitbit]

Hello, thank you for your feedback and confirming that you already tried all the troubleshooting steps mentioned earlier @Dan1212. Sorry for the late response. 

I've proceeded to send your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions. 

[Dan1212]

Thank you. I’ve already gone through them. I opted to get a discount on the Charge 4. Unfortunately that one didn’t work at all so I returned it for a refund and I’m using the Charge 3 that can only be read in a dark room. Apple Watch is next for me.

I do appreciate the help I received, and I believe that everyone is working to the best of their abilities. I wish you all well.







Sent from my iPhone

[Xray1]

Already solved! Thank you for the follow-up, but not needed!

Moderator edit: removed personal info