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Display issues

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‎07-07-2020 09:27 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎07-07-2020 09:27 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

Mine Fitbit cracked in the beginning of june so I wanted to see if they could do anything about it and they told me the only thing they can do for me is to take 25% off making the watch still over $100 ($112). Which is fine and I understand however now the display is not working and there are many forums about it so I called fitbit and they told me it's because I need to charge it. Their solution to my problem was trying to explain to me how to properly charge it. Very disappointing and it is safe to say I'm NEVER buying another one.... they can keep the 25%.

 

Moderator Edit: Clarified subject

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‎07-08-2020 18:35

‎07-08-2020 18:35

Hi @isa2111, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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