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Display losing pixels

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‎07-15-2020 16:35 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-15-2020 16:35 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

I am losing pixels (lines) on my Charge 2.  Have turned it off and restarted three times.

 

Moderator Edit: Clarified subject

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‎07-19-2020 19:31

‎07-19-2020 19:31

Hi @Mwtaylor, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for trying some steps before posting over here. Because you're still experiencing difficulties with the display of your Charge 2 even after trying our restart process, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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