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Exercise not syncing with iOS app

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‎07-22-2020 11:09 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-22-2020 11:09 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

For the past week I have had to enter my activity manually because the iOS app is only recording activity in minutes and steps! This is frustrating! Why is this not fixed yet?

 

Moderator Edit: Clarified subject

 

 

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‎07-22-2020 16:40

‎07-22-2020 16:40

Hi @trinny90, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. To better assist you with this, can you please elaborate on the issue you're experiencing? Is your Charge 2 not tracking your activity? If such is the case, which one and how many times you experienced this situation? More information will be appreciated.

 

Looking forward to your reply. 

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