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My screen has randomly broken - cracked/split vertically

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‎07-20-2020 23:38 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-20-2020 23:38 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

My Fitbit Charge 2 isn't new, but it's broken. I haven't knocked it or applied any pressure, but it's split vertically. Is there any way to replace the screen/fix it? Thanks 😞

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3 REPLIES 3

‎07-21-2020 00:34

‎07-21-2020 00:34

It is a fault with them. Mine cracked due to heat from the sun. I had it replaced. Now this screen is cracked in 8 places!

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‎07-21-2020 07:45

In response to KarCr

‎07-21-2020 07:45

Thank you! I looked that up and can see I'm one of many...

I've contacted customer support about it now 👍

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‎07-21-2020 11:19 - last edited on ‎03-12-2025 09:21 by Fitbit Moderator

In response to LeMac76

‎07-21-2020 11:19 - last edited on ‎03-12-2025 09:21 by Fitbit Moderator

@KarCr @LeMac76 Thanks for joining us! 

Let me help you with your Charge 2 cracked screens. @LeMac76 great to hear that you have reached out to our Support team. Hopefully they will have options for you. @KarCr I have created a ticket for you since I couldn't find any recent one for your. They will assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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