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Display missing lines

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‎08-05-2017 23:29 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

‎08-05-2017 23:29 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

Several lines are missing so it isn't easy to see what the screen is saying

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6 REPLIES 6

‎08-07-2017 07:14

‎08-07-2017 07:14

@Paul70 I hope you're doing well! I suggest you restart your tracker 3 times in a row by doing the following:

 

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-05-2018 07:10

In response to AlvaroFitbit

‎09-05-2018 07:10

I am not the OP, but have the same problem, as, it seems from the internet, do many others.

By testing different display images, it is not a simple hardware problem in which, say, the driver or control signals to the display are damaged.  Different screens, which would go through the same physical connections, display those lines correctly.

I've tried multiple "reboots" with no success.  The firmware version is 22.55.02.  Suggestions?

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‎09-06-2018 09:28

In response to foxkid

‎09-06-2018 09:28

@foxkid A warm welcome to our Community! Sorry to hear that your tracker's display isn't working. Thank you for restarting your tracker. Since this didn't work the next step is letting our Support team know about this issue. You will get an email from them.

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-06-2018 18:20

In response to AlvaroFitbit

‎09-06-2018 18:20

I have tried resetting several times screen is still missing lines can't see step count or time 

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‎09-09-2018 05:53

In response to Jg33

‎09-09-2018 05:53

@Jg33 Welcome! It's great to see you around. Sorry to hear that your Charge 2 screen is missing lines and thank you for restarting it. Since this didn't work then please let our Support team know about the issue. They will review your case and provide option. You will get an email from them.

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-12-2020 20:00

In response to AlvaroFitbit

‎02-12-2020 20:00

I can’t get my Fitbit screen functioning with reboot restoring my screen. 

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