Display missing lines

[Paul70]

Several lines are missing so it isn't easy to see what the screen is saying

[AlvaroFitbit]

@Paul70 I hope you're doing well! I suggest you restart your tracker 3 times in a row by doing the following:

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

Let me know how it goes!

[foxkid]

I am not the OP, but have the same problem, as, it seems from the internet, do many others.

By testing different display images, it is not a simple hardware problem in which, say, the driver or control signals to the display are damaged.  Different screens, which would go through the same physical connections, display those lines correctly.

I've tried multiple "reboots" with no success.  The firmware version is 22.55.02.  Suggestions?

[AlvaroFitbit]

@foxkid A warm welcome to our Community! Sorry to hear that your tracker's display isn't working. Thank you for restarting your tracker. Since this didn't work the next step is letting our Support team know about this issue. You will get an email from them.

Keep me posted!

[Jg33]

I have tried resetting several times screen is still missing lines can't see step count or time 

[AlvaroFitbit]

@Jg33 Welcome! It's great to see you around. Sorry to hear that your Charge 2 screen is missing lines and thank you for restarting it. Since this didn't work then please let our Support team know about the issue. They will review your case and provide option. You will get an email from them.

Keep me posted!

[JraeDK]

I can’t get my Fitbit screen functioning with reboot restoring my screen.