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Display missing pixels

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‎10-20-2020 19:26 - last edited on ‎12-04-2020 11:22 by Moderator Alum

‎10-20-2020 19:26 - last edited on ‎12-04-2020 11:22 by Moderator Alum

Since the update, my display is missing multiple lines making if very difficult to read. I have tried restarting multiple times. How do I go about getting a replacement since this is a malfunction? I have tried taking pictures but they are not coming out well. 

 

 


Moderator edit: subject updated for clarity

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‎10-20-2020 19:46

‎10-20-2020 19:46

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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