Display not responding Charge 4

[Sxx]

 Hello!

I have a precios 😉  Charge 4 but the display has stopped responding to the side button, or screen swipe.  Black screen, nothing else. I can not see the device when I open Bluetooth... I can not see if it is charging or not... but sometimes the smiley face appears... I can not associate it with my phone anymore. 

I tried to restart, hold the button, got the smiley face, but no change in function.  I let it rest for a few days, recharged, and no change.  

I uninstalled Fitbit app, installed again, I tried all... 

Will you please help me save my precios Charge 4? 

😭😭😭

1 person reported this

Affects Me Too

4 Votes

[star70]

Check out posts from other charge 4 users... Fitbit knows about the issue but apparently has no fix... they're offering discounts on a new device but it's a racket... everyone's device is having the same problem all at the same time??? save your money and avoid the headache... buy a tracker from another company.

[wolff215]

Amazing to me how so many people are having the same issue at the same time and the only response from the company is a discount code. It would be nice if there was a way to connect to a computer to manually update or revert the firmware on the device to a time when it worked... or to just give it a factory reset.

[star70]

True, but apparently they don't care as much about their customers as they should, or they're tone deaf. If they can't figure out how to satisfy customers properly, I'm not wasting my time or energy... I'm done... I bought a tracker from another company yesterday which is due to arrive today.

[wolff215]

Yes, I will be looking for another brand as well. I just hate that the thing was working fine a couple days ago and is now nothing but a black screened buzzer.

[Sxx]

Thank you for your answer... 🤗🤗

So sad if this is happening. Sometimes I guess I am so naive. I tried to remember what I did, if I did something wrong. But I didn't. 

You said:  buy another device from other company - best advice! 

Still sad... 

[star70]

You did absolutely nothing wrong, and you're not naive... you expect to get your money's worth... there's nothing wrong with that... The problem is with Fitbit... poor quality product ($200+ and stops functioning properly after 18mo??) and even worse customer service (waiting days or weeks to respond, sending discount coupons to buy another item but not acknowledging what's going on??). There are several people who have posted in this community (myself included) who over the past several days/weeks have observed the same issues you've seen and done the same steps you've done... it's not isolated, which should tell Fitbit everything they need to know, if they're paying attention and care about their customers... something is wrong on their end, either with the software, the device or both... and they would rather let people post and talk to one another in circles (making us think we're crazy), and have their customer service reps post unhelpful tips to supposedly to solve the problem... rather than admit they screwed something up and fix it. I bought my as-of-2-days-ago non functioning Fitbit 1.5-2yrs ago, and it's the second one (I had the first one about the same amount of time)... no more... I'm done....

[JuanFitbit]

Hi everybody! Thank you for your messages and feedback. 

If you haven't done so, please give our team a call or chat with them so that they can have a closer look at your cases. 

Here you'll find our contact options. 

See you around. 

[NCTreefrog]

I also have This problem, but it did not start until the morning after I updated my watch with a “required” update. Was really hoping I would find the answer here so that my watch would come on when I raised my arm. Hopefully they’ll have a fixed soon. 

[Dee.A]

The same thing happened to me. I will not be buying any other fitbit products as I realize that they don’t last more than 2 years. It’s my second fitbit product and they always break after 2years and conveniently when the warranty expire. I believe that it’s a well known fact by fitbit and they don’t care. It’s too bad, because I got all my family hooked on it at the beginning because I was hopeful that it was a good ethical brand

[Dee.A]

I already spoke to a supervisor at the help center and her answer was to buy a new device with a rebate. I am not interested in buying a new device every 2 years. Fitbit should be able to fix the known issue or replace it without any charge

[Miranda40]

I had a live chat and they are sending me a free replacement. Though there was an option to get 50% off a newer model which  I thought was a bit off. 

[Crazygamer53]

Hi @Miranda40, I’m sorry to hear that your Charge 4 was one of many affected by the update.  I wanted to give you a heads up that your replacement will more than likely be a refurbished pebble ( no band or charger) that someone else returned since Fitbit has no new inventory of the Charge 4 left.  The warranty for your new pebble will expire on the date your original Charge 4 warranty ends, so if you have any problems with your replacement pebble, contact Support again, you should still be eligible for the 50% offer. When your device fails while under warranty, it is normal for Fitbit to offer a replacement or 50% off the original price of another device, (not all devices are eligible for offer).  I hope that your replacement has a long life and gives you no problems!