Display not turning on

[Jogau]

Hi I've tried all of the restarts but my charge 2 screen is still black and nothing shows. You can feel it vibrate and the green lights are on the back. Can you please help?

Thanks 

Moderator edit: Subject for clarity 

[SunsetRunner · Accepted solution]

Contact Customer Support.

[RicardoFitbit]

Hi @Jogau, it's nice to see you again participating again here in the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. I was informed by our Support team that they provided you assistance with this situation to get you back on track, just as our friend @SunsetRunner suggested. That said, my best advice for you at this moment will be to keep an eye to your email inbox for any update and contact them back if you have any additional questions about the outcome of your case.

Don't hesitate to contact me back if you need anything else, I'll be around.

[yelahdawn]

I'm experiencing the same thing, can you help me too? I'll be lost without my Fitbit, I've had one since they first came about... I appreciate your time.