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Display not turning on

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‎06-09-2020 09:09 - last edited on ‎12-09-2024 02:18 by Fitbit Moderator

‎06-09-2020 09:09 - last edited on ‎12-09-2024 02:18 by Fitbit Moderator

My Fitbit had been working fine all day.  I pressed the button to check steps and the screen looked encrypted with letters.  Then it turned into a bar code.  Now when I press the button, it shows nothing but it vibrates.  Has this happened to anyone? 

 

Moderator Edit: Clarified subject

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‎06-10-2020 18:15 - last edited on ‎09-13-2025 11:04 by Fitbit Moderator

‎06-10-2020 18:15 - last edited on ‎09-13-2025 11:04 by Fitbit Moderator

Hi @asharpe345, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To resolve the display issue you're experiencing, please try the following steps to restart your Charge 2:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Let me know if the issue persists and if you have any additional questions. 

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