Display not turning on

[lhardesty2522]

 It's clear that 2 years is the life expectancy. This is my 2nd watch in 4 years. It's been 3 days of hoping my watch would magically work like it had. Just updated the app, but no luck.  Unsure if I should upgrade to Charge 4 or completely change companies. I have liked what Fitbit offers, but this has become like clockwork (no pun intended). If I do stay, considering theres no phone # to call, would staff reach out with a coupon to keep me? I appreciate this community's thoughts.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @lhardesty2522, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To fix the black screen issue you're currently experiencing with your Charge 2, I recommend you to try our restart process following the steps that are specified on: How do I restart my Fitbit device? and let me know if the issue persists.

When it comes to a warranty process, our Customer Support team refers to our warranty policies to determine your eligibility, therefore, I suggest you to check them out here. If you would like to receive assistance from them, please check this link. 

Let me know if you have any additional questions.

[lhardesty2522]

Thanks for your response. Unfortunately, the instructions to fix my blank
screen did not work - I tried it multiple times. My sleep stats returned a
few days ago, which is great. However, it's s now been over a week since it
happened without one of the major and most basic functions of telling time.
I am debating what to do next, whether to stick with Fitbit or move on to a
different brand.

If you have additional suggestions, I look forward to hearing them.
Otherwise, I need to make a decision soon.

Sincerely,

Hardesty

Moderator Edit: Personal info removed

[lhardesty2522]

My screen is still not working, despite updating to version #25 and following directions to push the button while my  fitbit was charging. Because it continues to be a blank screen, I still can't tell the time, BUT it now buzzes with the "10  minutes to the hour" notification. I guess that's something. It feels funny to wear a watch that at a minimum, doesn't show the time.still considering options outside of fitbit.

Below are screenshots of what it is/isn't calculating.

Lori