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Display not working correctly

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‎02-26-2020 14:54 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎02-26-2020 14:54 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Hi,

My Fitbit Charge 2 has a blank screen.  I see some activity flickering when I plug it in.  I think the screen went bad.

 

I tried the restart instructions but the screen still does not appear.

 

What could be wrong?  Is there any support to refurbish?

 

Moderator edit: Subject for clarity 

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‎02-28-2020 17:25

‎02-28-2020 17:25

Hi @blackbears7079, welcome to the Community Forums! Sorry for the delayed reply reply.

 

Thanks for bringing this to my attention and for troubleshooting your Charge 2 prior to posting too. Since the restart process didn't resolve your display issue, let me share with you that our Customer Support team was contacted on your behalf to provide you with more assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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