Display on Charge 3 stopped working

[fifib]

I have just had to return my Charge 3 after only buying it on 3/11/18. 

Display stopped working for no apparent reason. Store Tech said he had never seen it happen before. So replaced it. So not impressed. 

Moderator edit: updated subject for clarity

[Bwilky1]

Thank you. I eventually found out if I go to the Fitbit app on my Bluetooth device and change the clock face option to any other one it will then sync and work! Apparently the analog clock face uses a lot of resource and eventually affects the display.

Sent from my iPhone

[HSW76]

My Charge 3 stopped last night after only owning for 2 months so I will change the clock face too. Thank you for the advice 

[Bwilky1]

Let us know if that works for you too please. I was so relieved when it did 😉

Sent from my iPhone

[HSW76]

Hello,

yes it did work so there is a problem after time using the analogue clock. Surely this needs to be sorted by Fitbit as have now read a lot of issues with the same issue? Thank you so much for the advice 

[ORANGEinINDY]

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@HSW76 wrote:

Hello,

yes it did work so there is a problem after time using the analogue clock. Surely this needs to be sorted by Fitbit as have now read a lot of issues with the same issue? Thank you so much for the advice 

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I have had my display go out a couple times and do not use the analogue clock face. I have always been able to get the display back by either a reset or changing the clock face (and then changing it back). So, it may not be an issue on what clock face you are using.

[dafydd]

Second display drop. Second restoration with a forced restart.

[SDlivin]

I had nothing to loose so I tried again, still had a white line, tried a third time and viola! Up and running again yay!

[Mainer57]

I guess persistence is the key!

[SSGTFlyBoy]

Mine quit working today when I tried to select an exercise as I was about to start my run. Could not get it to restart using the suggestion of plugging it in to charge and holding the button for 8 seconds. After reading about the clock face I tried that, and it worked. I hope it was just a small glitch and does not happen often.

[Bwilky1]

Glad it worked! I haven’t had the issue since that one time. But I really think it has something to do with the analog clock face, so I’ve been using a different clock face and so far so good.
Good luck to you!

Sent from my iPhone

[irongrl]

I've had my Charge 3 for a month. My screen went blank last night. I tried the fix this morning and it worked! I'm so happy because I didn't want to have to return it.

[Cykeprof]

Mine stopped scrolling down to let me look at data (steps, stairs, minutes exercised, etc.) and this worked for me except one thing was different. I had it connected to the charger correctly, and I never did get the battery icon (because I still had 50% battery?) but when I pressed and held the button for several seconds, it started working again. 

[SunsetRunner]

Wasn’t working either but took your advice and it came right back with the smiley face. Thanks! I was hoping I wouldn’t have take my Fitbit back! 😊

[Marels]

Hi. My fitbit was working fine then suddenly the display stopped working. I tried the restart process - It doesn't work. I bought the device end of January/ beginning of February 2019. 

Could someone help please?

[Cykeprof]

It's happened two more times now, where it stopped scrolling down and I had to push the side button for several seconds. The second time, it came back like the first time. The third time, I fought with it for a while before it came back. If it keeps doing this, I'm returning it. For what the Charge 3 costs, I expect far better than what I've gotten so far. 

[Mainer57]

I so totally agree. These gadgets are not cheap. Fortunately mine has been behaving for a while now after a couple of weeks of frustration. 

[mamaangle51]

Mine has gone blank twice since Christmas. Not happy with this product.

[Marels]

I must say, when I changed the screen in the app, it worked again. It's a
glitch, I suppose. It's just really annoying.

[letmego212]

This worked for mine the screen had been out for two weeks and it was sitting in the box but this fixed it! Thank you!

[SunsetRunner]

Awesome