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‎08-07-2019 14:13 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-07-2019 14:13 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

Please help!  I was on vacation and all of a sudden my display just stopped. I can charge it and it still  Registers everything. If i

I go to the app I see it all. I tried to do the restart (3 times) but nothing happened. I felt the vibrations but that was all it did. 

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‎08-08-2019 08:28

‎08-08-2019 08:28

If you've tried all the troubleshooting steps that are posted then you're likely not going to resolve the issue.  If you contact customer support they'll verify you did the troubleshooting steps and then check your warranty.  If the band is out of warranty they'll send you a 25% off code to buy a new device.  I recommend buying a different brand however as based on these forums you'll likely encounter the same issue in 1-2 years when you're out of warranty again and the cycle of Fitbit taking your money in exchange for a poorly made product will continue. 

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‎08-08-2019 13:07

In response to dj5

‎08-08-2019 13:07

Thank you That is what I figured. 

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